Privacy Policy
This policy explains what personal information Build Art Global Technical Services L.L.C collects when you use buildartglobal.com, why we collect it, who we share it with, and the rights you have over it. It is written to meet the requirements of UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Who we are
BuildArt Global is a design and build contractor working across the United Arab Emirates on exhibition stands, office fit-outs and home interiors.
We are the data controller for everything described here, which means we decide why and how your information is used. You can reach us about anything in this policy by email at [email protected] or by phone on +971 52 835 5443.
What we collect
We only collect what we need to answer your enquiry and price your project. It falls into four groups.
- Details you give us: your name, email address, phone number, company name, and the project details you enter into our enquiry forms, cost calculator or budget planner.
- Messages you send: anything you write to us through the chat widget, our forms, email or phone.
- Booking details: the date and time you choose when you book a call, and any notes you add.
- Technical and usage information: your IP address, browser and device type, approximate location, the pages you open and how you move around the site. This is only collected if you accept analytics cookies.
How we use it
Your information is used for these purposes and nothing else.
- To reply to your enquiry, prepare estimates and put together proposals.
- To arrange calls, site visits and the services you ask for.
- To keep a record of our conversations so anyone on our team can pick up where we left off.
- To see which parts of the site are useful and which are not, so we can improve them.
- To meet the legal, tax and record-keeping obligations that apply to us in the UAE.
Our legal basis
The UAE Personal Data Protection Law requires a lawful reason for using your information. When you submit a form or start a chat we rely on your consent, and on the fact that we need those details to take steps at your request before entering into a contract.
Analytics and session-recording cookies run on consent alone, which you give or refuse through the banner on your first visit. Where we keep records to satisfy tax or regulatory rules, we rely on legal obligation.
Cookies and tracking
Cookies are small files a website stores in your browser. We use two kinds.
The first kind is necessary. It remembers your cookie choice and keeps the chat widget working. These are always on because the site cannot function without them.
The second kind is optional and only starts after you press Accept.
You can change your mind at any time. Select Cookies at the bottom of any page and the banner comes back so you can choose again.
- Google Analytics 4, which counts visits and shows us which pages people read.
- Microsoft Clarity, which records how people scroll and click and can replay a session. By default it masks the text you type into form fields, so what you enter is not recorded.
Who we share it with
We do not sell your information and we do not share it with advertisers. We do use a small number of service providers who process it on our behalf, under contract and only on our instructions.
- HighLevel Inc. (GoHighLevel and LeadConnector) hosts our enquiry forms, chat widget, booking calendar and customer records.
- Google LLC provides Google Analytics and the fonts used on this site.
- Microsoft Corporation provides Microsoft Clarity.
- Cloudflare, Inc. hosts and delivers this website.
Where your information goes
The providers above are based outside the UAE, mainly in the United States, so your information is transferred and stored abroad.
The UAE Personal Data Protection Law allows this where the receiving country offers adequate protection, or where appropriate contractual safeguards are in place. We rely on the standard data protection terms in our contracts with each provider. We may also disclose information where a UAE authority, court or regulator lawfully requires it.
How long we keep it
We keep enquiry and project information for as long as we are in touch with you and for a reasonable period afterwards, so we can pick up a conversation you may come back to. Where a project goes ahead, we keep the records for as long as UAE commercial and tax rules require.
Analytics information is held on the retention schedule of the provider concerned and is not kept indefinitely. When information is no longer needed we delete it or strip out anything that identifies you.
Keeping it safe
The whole site runs over an encrypted connection, and the systems holding your enquiry are access controlled. No system is perfectly secure, but we take reasonable steps to protect what you give us, and if a breach puts your information at risk we will tell you and notify the UAE Data Office.
Your rights
The UAE Personal Data Protection Law gives you the following rights over your information.
- Ask for a copy of what we hold about you.
- Ask us to correct anything wrong or out of date.
- Ask us to delete your information, where we are not required to keep it.
- Ask us to stop or limit how we use it.
- Withdraw a consent you gave us at any time, without affecting anything done before you withdrew it.
- Ask us to send your information to you or to another provider in a machine-readable format.
- Object to decisions made purely by automated means. We do not make automated decisions about you.
How to exercise them
Email [email protected] and tell us what you want. We will respond within thirty days. There is no charge. If you are not satisfied with our response, you can complain to the UAE Data Office.
Children
This site is aimed at businesses and homeowners. We do not knowingly collect information from anyone under eighteen. If you believe a child has given us their details, contact us and we will delete them.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. Where a change is significant we will make it obvious on the site.